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How makmur99 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process wallet transactions via DANA, OVO, or GoPay, and keep your details secure.

Account data kept secureDANA, OVO, GoPay wallet details protectedYour right to access or delete dataNo data sold to third partiesContact us to request changes
makmur99 How makmur99 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply practical security measures at every point where your data is stored or transferred. Here is how we handle each key area — from cookies to retention to who can request a data change.

Cookies and Session Data

We use cookies strictly to maintain your login session and remember display preferences. No advertising cookies are set by us. You can clear cookies through your mobile browser settings at any time.

Wallet Data Retention

DANA, OVO, and GoPay transaction records are kept for the period required by applicable financial regulations. Once that period passes, wallet reference data is removed from active systems.

Account Access Controls

Your account is protected by password and OTP verification on each login. If you suspect unauthorised access, contact support immediately and we will freeze the account pending identity checks.

Data Change Requests

Only you — the verified account holder — can request changes to your stored personal data. We verify identity before processing any update, deletion, or export of your account information.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what data we hold, request a correction, or ask us to delete your account information, our support team handles these requests directly. Reach out through any of the channels below and include your registered email or wallet number so we can locate your account quickly.

Team online

Live Chat

Start a live chat session from any page on makmur99. Give your registered email and describe your data request — we will log it immediately and follow up.

Email Support

Send your privacy request to our support email address shown in your account settings. Include your full name and registered phone number for faster account verification.

Account Help Centre

Log in to your account and open the Help section. From there you can submit a formal data request form, which goes directly to our account security team.

Common Questions About Your Privacy at makmur99

Below are the questions we get most often about data, account privacy, and your rights. If your question is not covered here, reach out to our support team through the channels listed above.

We store your name, email, phone number, and the e-wallet identifier you link for deposits. We do not store your DANA or OVO PIN or any payment credential beyond the wallet ID.

Yes. Submit a deletion request through live chat or your account Help section. We verify your identity first, then process the request in line with applicable data retention rules.

We share data only with processors that handle your transactions — such as your GoPay or OVO provider — and only the fields they need to complete that transaction. We do not sell your data.

Transaction records, including DANA and GoPay deposit references, are retained for the period required by relevant financial regulations. After that, they are removed from active storage.

Log in, go to the Help Centre, and submit a data access request. Alternatively, email us with your registered phone number. We respond after verifying your identity against account records.

When you close your account, we remove active profile data and stop processing new transactions. Certain records may be kept for the minimum period required by local financial or legal obligations.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.